Last updated: 4 June 2026
Terms & Conditions
Please read these Terms and Conditions (“Terms”) carefully before using the HelloTenant website and services available at https://hellotenant.uk (the “Services”).
These Terms constitute a legally binding agreement between you and HelloTenant, a trading name of Zeroox Ltd (“HelloTenant”, “we”, “us”, or “our”).
By accessing, browsing, registering for, purchasing, or otherwise using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
If you do not agree with any part of these Terms, you must not access or use our Services.
1. Personal Data
We process personal information in connection with your use of our Services. Details of how we collect, use, store, share, and protect personal information can be found in our Privacy Policy.
By accessing or using our Services, you acknowledge that you have read and understood our Privacy Policy.
Where personal information is processed, we will do so in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information about the Service
Subject to your compliance with these Terms, HelloTenant grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Services for your personal, non-commercial use.
HelloTenant provides a range of rental-related tools, reports, assessments, information services, and digital resources designed to help users better understand properties, neighbourhoods, rental processes, and housing-related issues.
The Services may include information obtained from public sources, third-party data providers, user contributions, statistical data, community insights, and other information made available through the platform.
Depending on the specific Service used, users may receive reports, assessments, ratings, explanations, recommendations, summaries, insights, or other outputs generated from information submitted by users and information obtained from third-party sources.
The content and outputs provided through the Services are intended for informational purposes only and should not be relied upon as legal, financial, property, investment, insurance, or professional advice.
3. Service access and content
3.1 Availability of the Services
HelloTenant will use reasonable efforts to make the Services available to users. However, we do not guarantee that the Services will be available at all times or without interruption.
3.2 Suspension of Services
We may suspend, restrict, withdraw, or discontinue all or part of the Services at any time, temporarily or permanently, with or without notice where reasonably necessary, including for maintenance, security, operational, technical, legal, or business reasons.
3.3 Third-Party Providers
The Services rely on third-party providers, including hosting providers, payment providers, authentication providers, data suppliers, cloud infrastructure providers, and telecommunications networks.
While we take reasonable steps to maintain the reliability of the Services, we do not guarantee that the Services will be uninterrupted, error-free, secure, or available at all times.
To the fullest extent permitted by law, HelloTenant shall not be liable for any interruption, delay, downtime, loss of availability, or failure of the Services resulting from the acts, omissions, failures, or performance of third-party providers.
3.4 Changes to the Services
We may update, modify, improve, remove, replace, or discontinue any part of the Services, including features, functionality, content, data sources, reports, tools, pricing, or user interfaces, at any time.
3.5 Automated Access and Scraping
You must not access or use the Services through automated means, including bots, crawlers, spiders, scrapers, data mining tools, automated scripts, or similar technologies, unless expressly authorised by HelloTenant in writing.
We reserve the right to suspend or terminate access to the Services where we reasonably believe that unauthorised automated access has occurred.
4. Disclaimer and Limitation of Reliance
4.1 Information Provided “As Is”
All reports, assessments, ratings, recommendations, explanations, community insights, AI-generated outputs, and other information made available through the Services (collectively, the “Content”) are provided on an “as is” and “as available” basis.
Unless expressly stated otherwise, HelloTenant does not independently verify, validate, or audit all information made available through the Services.
4.2 Third-Party Data Sources
The Services may incorporate information obtained from public records, third-party data providers, government sources, user contributions, statistical models, automated systems, and other external sources.
HelloTenant has limited control over the collection, verification, accuracy, completeness, timeliness, or availability of such information and makes no representation, warranty, or guarantee regarding the accuracy, completeness, reliability, suitability, or currency of any Content.
4.3 User Responsibility
You acknowledge that you are solely responsible for evaluating and independently verifying any information obtained through the Services before relying upon it.
4.4 No Professional Advice
The Services are provided for informational purposes only and do not constitute legal advice, surveying advice, financial advice, investment advice, insurance advice, tenancy advice, property advice, or any other form of professional advice.
You should obtain independent advice from appropriately qualified professionals where required.
The Services are not a substitute for legal review, property surveys, reference checks, official searches, inspections, or other investigations that may be appropriate in relation to a property, tenancy, or transaction.
4.5 Reliance at Your Own Risk
Any reliance on the Content is entirely at your own risk.
You acknowledge that HelloTenant shall not be responsible for any action taken, decision made, transaction entered into, payment made, tenancy agreed, property selected, property rented, property purchased, dispute arising, or loss incurred as a result of your use of, or reliance upon, the Services.
4.6 Community Contributions and External Information
The Services may contain information submitted by users or obtained from third-party sources.
Unless expressly stated otherwise, such information does not necessarily represent the views, recommendations, opinions, or advice of HelloTenant.
4.7 Availability of Information
HelloTenant does not guarantee that any particular category of information, data source, feature, report, tool, or functionality will remain available at any given time.
We reserve the right to modify, suspend, replace, restrict, or remove any aspect of the Services at any time without liability.
4.8 Limitation of Liability
To the fullest extent permitted by law, HelloTenant shall not be liable for any loss of profits, revenue, business, contracts, opportunity, anticipated savings, goodwill, data, or any indirect, incidental, special, consequential, or punitive loss or damage arising from or related to the use of, inability to use, or reliance upon the Services.
4.9 Non-Excludable Rights
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited under applicable law.
5. Our Service is only for users in the UK
Our Service is directed to people residing in the United Kingdom. We do not represent that content available on or through our Service is appropriate for use or available in other locations.
6. Links to Third-Party Websites and Services
6.1 Third-Party Links
The Services may contain links to third-party websites, services, applications, resources, or content that are not owned, operated, or controlled by HelloTenant.
Such links are provided for convenience and informational purposes only.
6.2 No Responsibility for Third-Party Content
HelloTenant has no control over and accepts no responsibility for the content, availability, accuracy, legality, security, privacy practices, products, services, or policies of any third-party website or service.
The inclusion of any link does not imply any endorsement, approval, recommendation, or affiliation by HelloTenant.
To the fullest extent permitted by law, HelloTenant shall not be liable for any loss, damage, cost, claim, or liability arising from or related to:
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your use of any third-party website or service;
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your reliance on information provided by a third party;
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any products or services supplied by a third party; or
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any interaction, transaction, or relationship between you and a third party.
You should review the terms, conditions, and privacy policies of any third-party website or service before using it.
7.Prohibited Activities and User Responsibilities
7.1 Lawful Use
You may use the Services only for lawful purposes and in accordance with these Terms.
You must not use the Services in any manner that is unlawful, fraudulent, misleading, harmful, abusive, or otherwise inconsistent with the intended purpose of the Services.
7.2 Prohibited Activities
You agree not to use the Services:
a) to violate any applicable law, regulation, court order, or third-party right;
b) to upload, submit, transmit, or publish any content that is unlawful, threatening, abusive, defamatory, discriminatory, hateful, obscene, offensive, misleading, fraudulent, or otherwise objectionable;
c) to submit false, inaccurate, misleading, manipulated, or fabricated information;
d) to interfere with, manipulate, distort, or improperly influence property-related information, community contributions, ratings, reviews, or other content made available through the Services;
e) to infringe any intellectual property rights, privacy rights, confidentiality obligations, or other legal rights of any person or organisation;
f) to introduce viruses, malware, worms, trojan horses, harmful code, or other malicious technologies;
g) to engage in scraping, crawling, harvesting, automated extraction, data mining, reverse engineering, or other attempts to copy, reproduce, analyse, or exploit the Services, underlying data, algorithms, reports, or content without our prior written consent;
h) to use bots, scripts, automated tools, or artificial intelligence systems to access the Services in an unauthorised manner;
i) to impersonate another person or falsely represent your identity, affiliation, or authority;
j) to use the Services for spam, unsolicited communications, affiliate marketing schemes, lead generation activities, or other unauthorised commercial purposes.
7.3 Interference with the Services
You must not interfere with, disrupt, damage, overload, impair, or compromise the operation, security, integrity, or performance of the Services.
You must not attempt to bypass, disable, defeat, or circumvent any security measures, access controls, usage restrictions, or technical protections implemented by HelloTenant.
7.4 Community Contributions
Where community features are available, you are responsible for any information, reviews, ratings, comments, images, or other content you submit.
You must ensure that any content submitted is accurate, lawful, and does not infringe the rights of any third party.
7.5 Excessive Use
You must not use the Services in a manner that imposes an unreasonable, excessive, or disproportionate burden on our systems, infrastructure, databases, networks, or third-party service providers.
HelloTenant reserves the right to determine, acting reasonably, whether any activity constitutes excessive or abusive use.
7.6 Suspension and Termination
If we reasonably believe that you have breached these Terms, we may suspend, restrict, or terminate your access to all or part of the Services without prior notice.
Where permitted by law, HelloTenant shall not be liable for any loss, damage, cost, or expense arising from such suspension or termination.
Except where required by law, no refund shall be due in respect of any suspension or termination resulting from a breach of these Terms.
8. Intellectual Property Rights
8.1 Ownership
All intellectual property rights in and to the Services, including the website, software, databases, reports, assessments, ratings, methodologies, designs, text, graphics, logos, trademarks, user interfaces, source code, content, compilations, and other materials made available through the Services, are owned by or licensed to HelloTenant and/or its licensors.
All rights not expressly granted in these Terms are reserved.
8.2 Restrictions on Use
Unless expressly permitted by law or authorised in writing by HelloTenant, you must not:
a) use the Services or any Content for commercial purposes;
b) reproduce, copy, modify, distribute, publish, sell, license, sublicense, rent, lease, transfer, display, transmit, or otherwise exploit any part of the Services or Content;
c) download, extract, scrape, harvest, copy, or create derivative works from any reports, assessments, databases, ratings, community insights, or other information made available through the Services;
d) reverse engineer, decompile, disassemble, analyse, or attempt to discover the source code, algorithms, models, methodologies, or underlying structure of the Services;
e) remove, obscure, alter, or interfere with any copyright notice, trademark, logo, branding, or proprietary notice displayed through the Services;
f) use any Content to train, develop, improve, or evaluate artificial intelligence, machine learning, large language models, or similar systems without our prior written consent.
8.3 Ownership of Content and Outputs
HelloTenant and its licensors retain all rights, title, and interest in the Services and all Content made available through the Services, including reports, assessments, ratings, recommendations, analyses, and other outputs.
Nothing in these Terms transfers any ownership rights to you.
8.4 Limited Licence
Subject to your compliance with these Terms, HelloTenant grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Services for your personal, private, and non-commercial use.
This licence does not grant any ownership rights in the Services or any Content provided through the Services.
9. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services.
10. Changes to These Terms
We may update, modify, or replace these Terms from time to time.
Where appropriate, we will update the “Last Updated” date at the top of these Terms and may provide additional notice of material changes through the Services, by email, or by other reasonable means.
Your continued access to or use of the Services following the publication of updated Terms constitutes acceptance of those updated Terms.
If you do not agree to any changes, you must stop using the Services.
11. Contact Us
If you have any questions about these Terms, please contact:
HelloTenant (a trading name of Zeroox Ltd)
Email: hello@hellotenant.uk
Website: https://hellotenant.uk