Last updated: 4 June 2026

Privacy Policy

This Privacy Policy explains how HelloTenant, a trading name of Zeroox Ltd (“HelloTenant”, “we”, “us”, or “our”), collects, uses, stores, and protects your personal information when you use our website and services.

Your use of our website and services is also governed by our Terms and Conditions, which can be viewed here: Terms and Conditions.

This policy applies when you:

Visit our website at https://hellotenant.uk/ or any website that links to this Privacy Policy;
Use any of our rental-related tools, reports, assessments, or digital services;
Contact us by email, forms, social media, or other communication channels;
Engage with us in connection with customer support, marketing activities, surveys, or events.

Questions or concerns?

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

hello@hellotenant.uk

Summary of key points

This summary provides key points from this Privacy Policy. You can find more detailed information about each topic by reviewing the relevant sections below.

What personal information do we process?

When you visit, use, or interact with our Services, we may process personal information depending on how you engage with HelloTenant, the Services you use, the information you provide, and the choices you make.

Do we process sensitive personal information?

We do not intentionally collect or process sensitive personal information.

Do we receive information from third parties?

We may receive information from third parties in certain circumstances. Please refer to the relevant section of this Privacy Policy for further details.

How do we process your information?

We process your information to provide, improve, and administer our Services, communicate with you, process transactions, maintain security, prevent fraud, and comply with legal obligations. We will only process your information where we have a valid legal basis for doing so.

In what situations and with which types of parties do we share personal information?

We may share personal information where necessary to provide our Services, comply with legal obligations, or protect our legal rights.

How do we keep your information safe?

We have appropriate organisational and technical measures in place to protect your personal information and help prevent unauthorised access, disclosure, alteration, or destruction of data.

However, no method of transmission over the internet, electronic storage system, or technology can be guaranteed to be completely secure. While we take reasonable steps to safeguard your information, we cannot guarantee that hackers, cybercriminals, or other unauthorised third parties will never be able to defeat those safeguards and improperly access, collect, use, disclose, or modify your information.

What are your rights?

Depending on where you are located and the applicable data protection laws, you may have certain rights regarding your personal information. Please refer to the relevant section of this Privacy Policy for further details.

How can you exercise your rights?

You may exercise your privacy rights by contacting us at hello@hellotenant.uk. We will review and respond to requests in accordance with applicable data protection laws.

Want to learn more?

Please read the full Privacy Policy below for complete details about how HelloTenant collects, uses, stores, and protects your information.

1. What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you voluntarily provide to us.

We collect personal information that you voluntarily provide when you register for an account, use our Services, request reports or assessments, submit forms, make a purchase, contribute content, participate in community features, contact us, or otherwise interact with HelloTenant.

Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and our Services, the choices you make, and the features you use. The personal information we collect may include：

names
email addresses
phone numbers
usernames
passwords
contact preferences
billing addresses
payment information
property addresses and postcodes
rental and tenancy-related information
information about areas, neighbourhoods, or properties submitted by users

Sensitive Information. We do not intentionally process sensitive personal information.

Payment Data. We may collect information necessary to process payments made through our Services. Payment information is processed and stored by our payment providers. Where payments are processed through Airwallex, you can review their privacy and legal policies here: https://www.airwallex.com/uk/terms/acceptable-use-policy

Social Media Login Data. We may provide you with the option to register or sign in using an existing third-party account, such as Google or other supported login providers. If you choose to do so, we may receive certain information associated with that account.

Content you submit. We collect the content you submit to the Services. This includes your reviews and comments and your communication with us. Your content may include text and links.

Accuracy of Information. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such information.

Content you submit.

We may collect information about actions you take when using our Services. This may include interactions with content, reviews, ratings, comments, reports, shares, votes, bookmarks, and other community activities available through the Services. This may include:

reviews and comments
ratings and feedback
area and neighbourhood information
property-related information
uploaded documents
uploaded images
enquiries and support requests
communications with us

Your content may include text, images, documents, links, and other materials.

Community Contributions and User Content

Some HelloTenant Services may allow users to contribute information about properties, neighbourhoods, rental experiences, local amenities, or other housing-related topics.

Information submitted by users may be used to generate community insights, area summaries, ratings, trends, or other information displayed through the Services.

Where content is displayed publicly, HelloTenant may choose to present information in an aggregated, anonymised, summarised, or edited format to help protect user privacy and improve the usefulness of the information provided.

Please do not submit personal information about yourself or other individuals unless it is necessary for the use of the Services.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address, browser type, and device information — is collected automatically when you use our Services.

We automatically collect certain information when you visit, access, or use our Services. This information does not directly identify you but may include technical and usage information, such as:

IP address
browser type and version
device type and characteristics
operating system
language preferences
referring URLs
device identifiers
country and general location information
pages visited and actions taken on our Services
date and time of access
other technical information relating to your use of the Services

We collect this information to help maintain the security, performance, and operation of our Services, understand how users interact with our Services, improve user experience, and support our internal analytics and reporting activities.

Like many websites and online services, we may also collect information through cookies and similar technologies.

2. How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, maintain security, prevent fraud, and comply with legal obligations.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To provide and deliver our Services. We may process your information to provide reports, assessments, tools, insights, recommendations, and other services requested by you.
To create and manage user accounts. We may process your information to enable account creation, authentication, account management, and access to our Services.
To respond to enquiries and provide customer support. We may process your information to respond to questions, investigate issues, provide support, and improve the user experience.
To process transactions. We may process your information to facilitate payments, manage purchases, and maintain transaction records.
To operate and improve our Services. We may process information about how users interact with our Services to improve functionality, user experience, content quality, and overall service performance.
To support community features. Where applicable, we may process information submitted by users in connection with reviews, ratings, area information, feedback, and other community contributions.
To send administrative communications. We may process your information to send important notices relating to your account, purchases, Services, policies, or other operational matters.
To request feedback. We may process your information to request feedback about our Services and better understand user needs and experiences.
To send marketing communications. Where permitted by law and in accordance with your preferences, we may send information about our Services, updates, offers, and other marketing communications. You may opt out of marketing communications at any time.
To maintain security and prevent fraud. We may process your information to detect, investigate, prevent, and respond to fraud, abuse, security incidents, and unauthorised activities.
To comply with legal obligations. We may process your information where necessary to comply with applicable laws, regulations, legal processes, or requests from public authorities.
To protect vital interests. We may process information where necessary to protect the vital interests of an individual or to help prevent harm.

3. What legal bases do we rely on to process your information?

In Short: We only process your personal information when we have a valid legal basis to do so under applicable data protection laws.

The UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws require us to explain the legal bases we rely on when processing personal information. Depending on how you interact with our Services, we may rely on the following legal bases:

Consent

We may process your information where you have given us permission to do so for a specific purpose. You may withdraw your consent at any time.

Performance of a Contract

We may process your personal information where it is necessary to provide our Services, fulfil our contractual obligations, process purchases, manage accounts, or take steps requested by you before entering into a contract.

Legitimate Interests

We may process your information where it is reasonably necessary for our legitimate interests and where those interests do not override your rights and freedoms.

For example, we may process personal information to:

operate and improve our Services;
analyse how our Services are used;
develop new features and functionality;
maintain the security and reliability of our Services;
detect and prevent fraud, abuse, or misuse;
understand user needs and improve user experience;
support and grow our business in a responsible manner.

Legal Obligations

We may process your information where necessary to comply with legal obligations, regulatory requirements, court orders, legal proceedings, or lawful requests from public authorities.

Vital Interests

We may process your information where necessary to protect the vital interests of an individual or another person, including situations involving potential threats to health, safety, or wellbeing.

4. When and with whom do we share your personal information?

In Short: We may share personal information with trusted third parties where necessary to provide our Services, operate our platform, comply with legal obligations, or protect our rights.

Service Providers

We may share personal information with third-party service providers that support the operation of our Services. These may include:

cloud hosting providers
website hosting providers
data storage providers
payment processors
analytics providers
customer communication tools
user authentication and account management providers
finance and accounting service providers
performance monitoring and testing providers

These service providers are only permitted to access information necessary to perform services on our behalf.

Business Transfers

We may share or transfer information in connection with a merger, acquisition, financing transaction, business sale, or transfer of assets involving all or part of HelloTenant.

Legal Requirements

We may disclose information where required to comply with applicable laws, regulations, court orders, legal proceedings, or lawful requests from government authorities.

Community Contributions

Where users choose to submit reviews, ratings, area information, comments, or other community contributions, some of that information may be displayed to other users of the Services.

We may also use community contributions in aggregated, anonymised, summarised, or statistical formats to provide insights, ratings, trends, and other information through the Services.

5. What is our stance on third-party websites?

In Short: We are not responsible for the privacy or security practices of third-party websites, services, or applications that may be linked to from our Services.

Our Services may contain links to third-party websites, online services, applications, or external resources that are not owned, operated, or controlled by HelloTenant.

The inclusion of a link to a third-party website, service, or application does not imply any endorsement, approval, or recommendation by HelloTenant.

We do not guarantee the privacy, security, accuracy, or reliability of any third-party websites, services, or applications. Any information you provide directly to third parties is not governed by this Privacy Policy.

We are not responsible for the content, privacy practices, security measures, or policies of any third-party websites, services, or applications. We encourage you to review the privacy policies and terms of any third-party services you choose to use.

If you have questions regarding a third-party website or service, you should contact that third party directly.

6. Do we use cookies and other tracking technologies?

In Short: We may use cookies and similar technologies to collect and store certain information.

We may use cookies and similar technologies, such as web beacons, pixels, local storage, and other tracking technologies, to help operate our Services, improve functionality, analyse usage, maintain security, and enhance user experience.

You can usually control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

7. How do we handle your social logins?

In Short: If you choose to register or sign in using a third-party account, we may receive certain information about you from that provider.

Our Services may allow you to register or sign in using Google, Facebook, or other supported third-party login providers.

If you choose to do so, we may receive certain profile information associated with your account. Depending on the provider and your privacy settings, this information may include your name, email address, profile picture, and other information that you have chosen to make available.

We will use this information only for the purposes described in this Privacy Policy, including creating and managing your account, providing our Services, and improving your user experience.

Please note that we do not control, and are not responsible for, how third-party login providers collect, use, or share your personal information. We encourage you to review the privacy policies of those providers to understand their privacy practices and the choices available to you.

8. How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We will retain personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including providing our Services, maintaining user accounts, complying with legal obligations, resolving disputes, enforcing our agreements, and maintaining business records.

In some circumstances, we may be required to retain certain information for longer periods to comply with applicable legal, tax, accounting, regulatory, or reporting requirements.

When we no longer have a legitimate need to process your personal information, we will delete, anonymise, or securely dispose of it. If immediate deletion is not possible, such as where information is stored in backup systems, we will securely store the information and isolate it from further processing until deletion becomes possible.

9. How do we keep your information safe?

In Short: We aim to protect your personal information through appropriate technical and organisational security measures.

We have implemented reasonable technical and organisational measures designed to protect the personal information we process against unauthorised access, disclosure, alteration, loss, misuse, or destruction.

However, no method of electronic transmission over the Internet or information storage technology can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee that hackers, cybercriminals, or other unauthorised third parties will never be able to defeat our security measures and improperly access, collect, use, disclose, or modify your information.

We encourage users to take appropriate precautions when using online services and to access our Services through secure devices, networks, and environments.

10. Do we collect information from minors?

In Short: We do not knowingly collect personal information from individuals under 18 years of age.

Our Services are intended for individuals who are at least 18 years old. We do not knowingly collect, solicit, or process personal information from children under the age of 18.

By using our Services, you represent that you are at least 18 years of age, or that you are the parent or legal guardian of a minor and consent to that minor’s use of the Services.

If we become aware that we have collected personal information from a person under the age of 18 without appropriate consent, we will take reasonable steps to delete such information as soon as reasonably practicable.

If you believe that we may have collected personal information from a child under 18, please contact us at: hello@hellotenant.uk

11. What are your privacy rights?

In Short: If you are located in the United Kingdom, European Economic Area (EEA), or certain other jurisdictions, you may have rights that give you greater access to and control over your personal information.

Depending on your location and applicable data protection laws, you may have the right to:

request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain processing activities;
request data portability, where applicable; and
withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided in the section “How Can You Contact Us About This Privacy Policy?”

We will consider and respond to all requests in accordance with applicable data protection laws.

Complaints

If you are located in the United Kingdom and believe that we have processed your personal information unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information about the ICO can be found at:

https://ico.org.uk/

If you are located in the EEA, you may also have the right to contact your local data protection authority.

Withdrawing Your Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of any processing carried out before consent was withdrawn.

Marketing Communications

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Please note that we may still send service-related communications, account notifications, security notices, transactional messages, and other non-marketing communications where necessary.

Account Information

If you would like to review, update, correct, or delete information associated with your account, please contact us at:

hello@hellotenant.uk

Where requested, we will deactivate or delete your account and personal information from our active systems, subject to any legal, regulatory, fraud prevention, accounting, tax, or record-keeping obligations that require us to retain certain information.

12. Do we make updates to this notice?

In Short: Yes. We may update this Privacy Policy from time to time to reflect changes to our Services, legal requirements, or business practices.

We may update this Privacy Policy periodically. When we do, we will revise the “Last Updated” date at the top of this Privacy Policy.

Where required by law or where changes are material, we may provide additional notice, such as by posting a notice on our website or notifying users through the Services or by email.

We encourage you to review this Privacy Policy regularly to stay informed about how we collect, use, and protect your information.

13. How can you contact us about this notice?

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, please contact us at:

HelloTenant (a trading name of Zeroox Ltd)

Email: hello@hellotenant.uk

Website: https://hellotenant.uk